Shipping policy

Shipping Policy

The following US States will incur shipping charges; In all 50 states. Shipping rates are based off of weight and shipping destination. Rates to Hawaii and Alaska are subject to higher shipping rate. We will provide the customer with a Handling and Shipping time after have received payments for orders. Average handling time varies through out the year,  Typically 1-4 days. Shipping time depends on USPS, UPS, and Motor Freight typically 1-5 days on in-stock items. Custom and special orders will take longer. We will provide ETA on custom orders before your order is placed.  

A common freight carrier will deliver your order to your home or office. The driver is responsible for delivering the freight to the tailgate of the freight truck. Often times, the delivery trucks are heavy and wide and cannot drive onto residential driveways. If you cannot or do not have anyone to assist with unloading, a lift gate truck can be requested for an additional charge to place the freight on the ground behind the freight truck. Once it is offloaded from the freight truck, you are responsible for moving the freight to its final location.

Once an order leaves our shipping dock it officially becomes the property of the consignee with all obligations attached. In no event shall Hvactory be responsible for damage incurred once the order leaves our facility. We will assist in the claims process for damage noted at the time of delivery providing the customer submits a copy of the noted freight bill with the delivering driver’s signature to Hvactory. In the case of severe damage noted at delivery, Hvactory will, at its sole discretion, file a claim with the carrier for the value of the damage or replace the damaged item. All determinations of repair value by Hvactory shall be final unless additional information is supplied to us that was not previously submitted by the customer. Damage not noted by the consignee at the time of delivery will in no way alter any previous agreements between the customer and Hvactory, regardless of value. In the case of damage not noted at delivery, concealed or otherwise, our sole liability shall be to assist the customer in obtaining a claim form to be filed with the carrier. Claim forms can be requested by contacting hvactory@gmail.com

In the event that you receive your order with evident damage, immediately inspect it to determine if it is simply cosmetic or severe enough to affect the system performance. If the damage is only cosmetic in nature, you may accept the delivery and we will provide you with an estimate to repair the damage along with a carrier claim form for reimbursement. In the event that the damage is severe, simply refuse the damaged portion and we will immediately ship a replacement at no charge to you. Claims for damage must be submitted in writing to either Hvactory or the delivering carrier within 5 calendar days from the date of delivery to be considered for reimbursement. Claims initiated after 5 days will not be considered or assisted by Hvactory. In the case where we deliver the product(s) to your shipping address, on our own vehicles, within 5 days and you deny the shipment, there is a $100 delivery fee assessed.

We use the following freight carriers to ensure timely delivery of your orders:

  1. Standard Shipping:

    • UPS, USPS
    • Delivery Time: 1-4 business days
    • Rates: Calculated at checkout

  2. Freight Shipping:

    • GlobalTranz, EcoShip , R&L Carriers, Forward Air inc. 
    • Delivery Time: 2-7 business days
    • Rates: Calculated at checkout
    • All Products over 70 pounds are subject to freight that is calculated at checkout 

Shipping Rates:

Shipping rates are calculated based on the weight of your order and the shipping method selected. You can view the shipping rates for your order during the checkout process.